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Senior Manager, Customer Marketing - Consumer

For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include Smucker's , Folgers , Jif , Dunkin' Donuts , Crisco , Caf Bustelo , R.W. Knudsen Family , Sahale Snacks , Smucker's Uncrustables , Robin Hood , and Bick's . In pet food and pet snacks, its brands include Rachael Ray  Nutrish , Meow Mix , Milk-Bone , Kibbles 'n Bits , Natural Balance , and Nature's Recipe . The Company remains rooted in the Basic Beliefs of Quality, People, Ethics, Growth, and Independence established by its founder and namesake more than a century ago. TITLE Senior Manager, Customer Marketing - Consumer LOCATION Orrville, OH (Close proximity to Akron/Cleveland) REPORTS TO Director, Brand Commercialization - Consumer SUMMARY The Sr. Manager Customer Marketing is responsible for developing sales strategies, communicating key brand initiatives, and driving in-market execution across the JMS portfolio.  In this role, the Sr. Manager will lead the translation of national brand strategies, marketing plans and category/shopper insights into channel and customer specific objectives in order to achieve volume and share targets. The Sr. Manager Customer Marketing is a key contributor to the Consumer Business Unit, serving as the customer/channel advocate responsible for bringing this vital perspective into brand strategies. This role is a strategic partner to cross-functional teams, drives thought leadership on category, customer, and brand initiatives and will work closely with sales, marketing, finance, and demand and supply planning. PRIMARY RESPONSIBILITIES Translates national brand strategies, marketing plans, and insights into sales strategies by key channels. Influence the development of Long Range and Annual Operating Plans (quota, trade, situation assessments) from a Category, Customer, Channel, & Competitive lens. Creation of channel specific sales fundamental objectives to achieve priorities and sales controllable objectives: distribution, pricing, shelving, merchandising, and new items. Lead the development of national sales presentations and tools that are rich in category and shopper insights that help Field Sales execute the initiatives in the marketplace with excellence. Communicate key Category, Customer, Competitive insights into volume forecast. Assist in the development of trade promotion strategies, trade merchandising plans, and major trade initiatives. Understand the efficiency and effectiveness of specific trade promotions/other sales activities and make recommendations, where needed. Help provide regular updates to Field Sales of key marketing elements and initiatives (FSI/Media calendars, Catalina, etc). Provide support for product recalls, label changes, innovation launches, and SKU rationalizations. Assist in creation of materials for National Sales Meetings and Sales webcasts. SELECTION CRITERIA Education BA/BS degree required Masters in Marketing or MBA preferred Experience 5-7 years of CPG, Center Store, or Food manufacturing company experience; preferably in customer-facing or trade fund budget management roles Customer marketing or cross-functional experience preferred Experience managing brand strategies, customer/sales development, project management; ideally a combined experience across total path from strategy to sell-in. Other Ability to recognize and develop sustainable solutions while considering long-term and short-term impact of actions when making choices. Identify, research, and analyze problems and recommend optimal solutions. Lead projects and initiatives while influencing cross-functional partners. Work well with others; high levels of self-awareness, empathy; be able to reach consensus. Effective written and verbal communication across all levels of the organization Sets a high standard of performance while pursuing goals with a high sense of urgency. Listens and understands the perspective of others while asserting and gaining support of own ideas. Be comfortable and thrive under ambiguous and complex situations; adapts behaviors and thinking when responding to changing demands or unexpected situations. Demonstrate flexibility to make course-correction and redirects efforts and resources to ensure successful execution; naturally curious and strives to be a continuous learner. Knowledgeable about Brand Marketing and a broad understanding of Customer needs and opportunities. Strong analytical skills (Excel, Word, Powerpoint): Experience pulling, analyzing and drawing insights and recommendations from consumption data (Nielsen). Travel required up to 20%. 101778
Salary Range: NA
Minimum Qualification
5 - 7 years

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